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Type: Web design, Development & KANA IQ
Palm's theme and design were done as an upgrade to their existing Support site. Their site is available in English, French, Italian, German & Spanish. The site uses KANA IQ as a CMS and uses various search techniques to drive the user to their resolution. The site was part of a Global rollout across all regions. Their site has over 10,000 documents and has over 1 million hits per month.